What happens when you call
A real person answers, day or night. Here is what to expect.
Someone who listens answers
You will reach a trained support worker, not a recording. Tell us as much or as little as you like. There is no script you have to follow.
We talk through your options together
We will ask a few gentle questions so we understand how to help. You are always in control. Calling does not commit you to leaving, staying, or anything at all.
If you need a safe place, we arrange it by phone
There is no address to find and no door to walk up to. If shelter is the right step, we make the arrangements with you over the phone, privately.
You decide what comes next
A safe bed tonight, a plan for tomorrow, or simply knowing we are here. The choice always stays yours.
Our promise of confidentiality
What you share with us stays private. We do not pass on your information without your permission, except in the rare situations the law requires, such as a serious risk to a child or a life. Our records are kept on Canadian servers, and this website keeps no record of your visit.
Calling for someone else?
If you are a friend, family member, RCMP officer, social worker, nurse, teacher, or faith leader helping a woman reach safety, you can call on her behalf. We will walk you through how to refer her, what to share, and how to support her without pressure.
If we cannot help right away
We will help you find someone who can. These lines are always open:
Want to plan ahead, quietly? Read our safety planning guide — including how to cover your tracks online.