What happens when you call
A real person answers, any time of day or night. Here is what to expect.
Someone who listens answers
You will reach a trained support worker, not a recording. You can tell us as much or as little as you want. There is no script you have to follow.
We talk through your options together
We will ask a few gentle questions to understand how to help. You are always in control of what happens next. Calling does not commit you to leaving, to staying, or to anything at all.
If you need a safe place, we arrange it by phone
There is no address to find and no door to walk up to. If shelter is the right step, we make the arrangements with you over the phone, privately.
You decide what comes next
Whether that is a safe bed tonight, a plan for tomorrow, or simply knowing we are here, the choice stays yours.
Our promise of confidentiality
What you share with us stays private. We do not share your information without your permission, except in the rare situations the law requires (such as a serious risk to a child or a life). Our records and data are kept on Canadian servers, and this website keeps no record of your visit.
Calling for someone else?
If you are a friend, family member, RCMP officer, social worker, nurse, teacher, or faith leader helping a woman reach safety, you can call us on her behalf. We will walk you through how to refer her, what to share, and how to support her without pressure.
If we cannot help right away
We will help you find someone who can. These lines are always open:
- Alberta-wide family violence line (24/7, many languages)310-1818
- Alberta Council of Women's Shelters — find a shelteracws.ca
- Nearest shelters: Hinton & Grande PrairieAsk us — 780-827-1791
Want to plan ahead, quietly? Read our safety planning guide — including how to cover your tracks online.